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FOR THE USE OF MORTGAGE INTERMEDIARIES & OTHER PROFESSIONALS ONLY

FOR THE USE OF MORTGAGE INTERMEDIARIES & OTHER PROFESSIONALS ONLY

Welcome to TSB Mortgage Intermediaries.

Our latest service updates.

Qualified team, quality service.

 

Every broker has 15 BDMs. Our national team of 27 Business Development Managers will return your call within three business hours. What’s more, you’ll always have access to an expert, with our experienced team of office-based BDMs ready to answer your call.

 

A more helpful helpline. Our multi-skilled operations team will do their best to get your case moving on the spot.

 

Our systems. TSB Mortgage Pro is designed to make it quick and easy for you get decisions and to track your cases in real time. You can log into an application and ‘view case tracking’ 24/7. 

 

Mortgage processing

Underwriting

Call wait times

Initial case review & document processing

 2 days*

Standard cases

3 days*

Self employed refer cases

3 days*

Mortgage processing

4 minutes**

New sales enquiries

1 minutes**

Updated 21/06/2021 Updated 21/06/2021 Updated 21/06/2021

* average working days ** average speed of answer

How we’re supporting customers.

We want to reassure you that we’re here to help with any financial concerns your customers may have about the impact of coronavirus (COVID-19) and Brexit.

You’ll find more information about the changes we’ve made to support our customers and brokers on our COVID-19 support page.

You’ll find more information about the updates to our current policy to ensure we’re conducting business in line with UK and European law, on our Brexit support page.

Please visit tsb.co.uk for more information.

COVID-19 support

Featured mortgages

5 year fixed rate

Remortgage

1.14%

LTV 0% - 60% with £1,495 fee

Find out more

5 year fixed rate

First time buyer

3.29%

LTV 85% - 90% with £995 fee

Find out more

Intermediary News

View recent news releases

News releases

Contact us

Visit our contact page to get in touch

Contact us

Contact your BDM

Use our BDM search tool

BDM search

Base Rate

0.10%

TSB HRV

3.59%