Welcome to TSB Mortgage Intermediaries.
Dedicated team. Five Star service.
Every broker has 15 BDMs. Our national team of 27 Business Development Managers will return your call within three business hours. Search for your BDM. What’s more, you’ll always have access to an expert, with our experienced team of office-based BDMs ready to answer your call on 0345 307 3355 (option 3).
A more helpful helpline. Our multi-skilled operations team will do their best to get your case moving on the spot. Contact the team on 0345 307 3355 (option 2).
Our systems. TSB Mortgage Pro is designed to make it quick and easy for you get decisions and to track your cases in real time. You can log into an application and ‘view case tracking’ 24/7.
|
Underwriting |
Call wait times |
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|---|---|---|---|---|
|
Initial case review & document processing 1 day* |
Standard cases 3 days* |
Self employed refer cases 4 days* |
Mortgage processing 3 minutes** |
New sales enquiries 1 minute** |
| Updated 30/07/2021 | Updated 30/07/2021 | Updated 30/07/2021 | ||
* average working days ** average speed of answer
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How we’re supporting customers.
We want to reassure you that we’re here to help with any financial concerns your customers may have about the impact of coronavirus (COVID-19) and Brexit.
You’ll find more information about the changes we’ve made to support our customers and brokers on our COVID-19 support page.
You’ll find more information about the updates to our current policy to ensure we’re conducting business in line with UK and European law, on our Brexit support page.
Please visit tsb.co.uk for more information.