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FOR THE USE OF MORTGAGE INTERMEDIARIES & OTHER PROFESSIONALS ONLY

  1. Intermediaries
  2. Contact Us

  • Contact us

    Our Mortgage Processing, Completions and BDM team are available Mon – Fri, 9am till 5pm.

  • New sales enquiries, New business opportunities or account managementPress to expand/collapse

    • Get in touch with your business development manager or contact our expert telephone BDMs on 0345 3073355 (Option 3)

    Existing applicationsPress to expand/collapse

    Available Mon - Fri 9am till 5pm

    Please contact the Mortgages Processing and Completions team on 0345 307 3355 (Option 2).

    Intermediary sales and service support Online servicing, broker panel and mortgage procuration fees supportPress to expand/collapse

    Available Mon - Fri 9am till 5pm

    For queries with registering or using TSB Mortgage Pro, broker panel and mortgage procuration fees.

    Call 0345 307 3357  and select one of the options below:

    • Option 1  - For help with locked online accounts and other online technical problems.
    • Option 2  - For queries relating to registering with TSB or your broker details changing.
    • Option 3  - For Mortgage procuration fee queries.

    General enquiries Contact formPress to expand/collapse

    For general enquiries, please use our Contact form .

    General enquiries Feedback formPress to expand/collapse

    To send us your feedback, please use our Feedback form .

    Contact a BDM. Enter a postcode to find BDM contact detailsPress to expand/collapse

    Please see our Contact a BDM page .

    Sending documents to us for your mortgage application(s)Press to expand/collapse

    With TSB Mortgage Pro, you can upload and view any document(s) for your application(s) in real time. 

    Simply visit your client's Case Summary to view and attach any required documents. 

    If you're unable to scan and attach your document(s) or your case reference begins with 40/50; please call our Telephone BDMs on 0345 307 3355 (Option 3), for more information about how to send documents using fax or post.

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TSB

If you do not have professional experience, you should not rely on the information contained in this communication. If you are a professional and you reproduce any part of the information contained in this communication, to be used with or to advise retail clients, you must ensure it conforms to the Financial Conduct Authority's advising and selling rules. This site is intended for UK residents unless otherwise stated.

TSB Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration no. 191240.

TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no. SC95237. Copyright © 2020, TSB Bank plc (“TSB”) save to the extent any such copyright is licensed to TSB. All rights reserved. This website contains material which is owned by or licensed to TSB.