Five out of five…out of five?

In 2020, the amount of data on the internet reached 64 zettabytes [1]. To put that into context, a zettabyte is approximately one trillion gigabytes [1].

So, with the amount of data almost limitless, when we now need a product or service, we no longer turn to the yellow pages for assistance. Instead, we go online to find the best option possible. And what are the majority of us looking for? Reviews. Preferably, five-star reviews. And if we see a product or service that has a five-star review, we’re likely to feel more comfortable in financially committing to it.

At TSB, we live by the same values, which has earnt us the prestigious Financial Adviser Five-Star Service Award [2] for Mortgages for the last four years running.

But we’re not becoming complacent. Delivering outstanding service is as important to us today, as it was when we launched our Intermediary lending proposition in 2015:

• Our award-winning [3] team of twenty seven field-based Business Development Managers remain committed to returning calls within three working hours.
• Our Regional Case Management teams, together with our dedicated New Build and Self-Employed teams, remain committed to assessing documents within 48 hours.
• Where a case is referred, our Underwriters remain committed to returning calls on the same day, if received before 3PM.

And, for applications from £750,000 up to £2,000,000, we now have a team of expert Underwriters who specialise in high-net worth lending. From having an initial pre-submission conversation, right through to mortgage offer, they are available throughout the application process.

But we haven’t stopped there. We’ve listened to your feedback.

We’re now helping more homebuyers borrow over a longer term to spread the cost of their mortgage. For applicants more than 10 years from retirement, we will lend up to age 75 if they are paying into a private or company pension. We’ve also improved our Interest Only lending criteria and now accept the sale of security property for an element of Interest Only lending. And for First Time Buyers, all our products now revert to a follow-on Bank of England base rate tracker product, lower than our current Homeowner Variable Rate. Not only does this reduce the total amount payable over the lifetime of the mortgage, but it also provides First Time Buyers with additional assistance from a mortgage affordability perspective.

So, much like a five-star review, we would be honoured to be nominated for a fifth Financial Adviser Five-Star Service Award in the for Mortgage Provider category this year. Reflecting our ongoing commitment to the Intermediary mortgage market and the brokers that work so tirelessly within it.

Thank you in advance for your continued support - please select this link to make your nomination.

1. How big is the internet, and how do we measure it? - Health IT
2. FT Adviser - www.ftadviser.com
3. TSB Bank data – correct as at 23/05/2024