Identification & Verification
- When unable to complete electronic verification, we must identify the client from documents which confirm their identity and where they live.
- FCA registered firms must ensure that documentation relied upon to verify aspects of a client's identity is copied and retained.
- We reserve the right to request copies of identity documents seen for testing purposes.
Acceptable documentation
Two separate documents must be provided to verify the applicant’s name, residential address and date of birth.
Documents must be originals and can only be used once throughout the whole process; i.e. Only used once for either address verification or for identification.
All customers who are Non UK or Irish Nationals will be required to provide evidence of right to remain/reside in the UK. These customers must provide evidence of a ‘share code’ or permanent rights to reside.
In order to proceed, the applicant’s permanent right to reside in the UK must be confirmed and the customer must be living in the UK.
The following documents can be accepted:
- A share code detailing 'settled' or 'pre-settled' status.
- Passport with valid stamp for Indefinite/Right of Abode UK Residency.
- A Biometric Residency Permit (BRP) showing 'indefinite' rights to remain. Please note: If the BRP has an end date of 31/12/24 underwriters will also require sight of the Home Office letter confirming the applicant’s right to remain in the UK.
For more information on Share Codes, please see gov.uk/view-prove-immigration-status.
Identification Documentation | ||
---|---|---|
Document | Identification | Address Verification |
UK/Irish/EU/EEA/Switzerland Passport (Non UK/Irish/EEA Passports must include a valid UK Visa) |
Yes |
No |
Full UK Driving Licence |
Yes |
Yes |
EU/EEA/Switzerland Identity Card (Must show photograph and signature) |
Yes |
No |
EU/EEA Driving Licence |
Yes |
No |
Northern Ireland Voters Card |
Yes |
No |
Biometric Residence Permit (Must be valid for a minimum of 12 months) |
Yes |
No |
Local Authority Tax Bill |
No |
Yes |
Utility Bill or a Certificate/Letter from a Supplier of Utilities* Excluding the following: · Mobile telephone bills · Broadband/Internet bills · Reminders/Arrears letters · Final/Closing bills |
No |
Yes |
EU or UK Bank, Building Society, or Credit Union Statement * (Must show a minimum of 2 transactions within the last 3 months)** |
No |
Yes |
UK Credit Card Statement * (Must have had transactions within the last 3 months)** |
No |
Yes |
Mortgage Statement * |
No |
Yes |
Firearms/Shotgun Certificate |
Yes |
No |
UK Benefits/State Pension Notification Letter |
Yes |
Yes |
Blue Disabled Driver's Pass (UK only) |
Yes |
No |
HM Revenue & Customs Correspondence e.g. statement of account or correspondence relating to self-assessment |
No |
Yes |
HM Revenue & Customs Tax Notification - Notice of Coding or Annual Statement – these cannot be used for ID if another HMRC correspondence has been used for address verification |
Yes |
No |
Allocation of National Insurance Number from Job Centre Plus/Department of Work & Pensions Letter |
No |
Yes |
Local Council Rent Card/Statement |
No |
Yes |
Solicitors Correspondence |
No |
Yes |
Young Scot Card – age restrictions apply – can only be used for applications for customers aged 18-26 years old |
Yes |
No |
*A printed copy of an online statement can only be used as address verification with one of the following:
- UK/Irish/EU/EEA Passport
- UK Full Driving Licence
- HMRC Tax Notification (notice of coding or annual statement only and must be original document sent by post)
** One page of the statement will suffice.
Visa applicants
For visa applicants and foreign nationals please refer to foreign nationals criteria.
Please note: Any customer applying for a BTL mortgage, who is residing in the UK on a Visa, will not be eligible.
How to certify a document
All ID documents must have the following present to satisfy certification requirements. This must be stamped by the FCA Registered Mortgage Intermediary (intermediaries admin included):
- Company Name (This can either form part of the company stamp or can be handwritten)
- Name of Certifier
- Job title of the Certifier
- Signature of the certifier
- Date of the certification (this must be no more than 3 months old from the date the application is submitted)
- Written confirmation from the certifier stating "I hereby certify that this is a true and correct copy of the original document as sighted by me" (suggested text / variations are acceptable).
IF NOT able to certify by an FCA Registered mortgage intermediary or intermediaries admin, the customer can take their document to one of the below to get the document certified:
TSB branch staff member, UK/EU Lawyer, Notary, UK/EU Barrister or an UK/EU Accountant who is a member of a recognised professional body AND must include all the points stated above.
Certified copies from the post office are not acceptable.