Pre-book your clients mortgage rate
Relax and save time on admin. With TSB Rate Switch
you can pre-book your client’s mortgage rate before
the end of their fixed term.

Mortgage processing
Underwriting
Call wait times
All service statistics last updated: 23/04/2025. All figures are averages.
*Timescale for mortgage processing does not include underwriting referral processing, where required.
Dedicated team. Five Star service
Our specialist management teams provide focused support on a regional level. Each team is supported by dedicated underwriters who will prioritise cases to reduce unnecessary referrals and speed up applications.
For general enquiries speak to our expert Telephone BDM team 0330 123 3291 or contact your BDM using our search tool here.
Track your case in real time. TSB Mortgage Pro is designed to make it quick and easy for you to get decisions and to track your cases in real time. You can log into an application and ‘view case tracking’ 24/7.
Quick Links |
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Rate Switch FAQs
Existing customers |
Expert underwriter help with larger loans.
They’ll talk through your case from the first conversation you have with your clients through to offer, and let you know if the case is suitable before you key a DiP.
First time buyer with TSB.
Your client could get on the property ladder with just a 5% deposit. Plus, £500 cashback, reduced stress rates and more.
Subject to lending and criteria.
Latest news release |
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Making new homes more accessible
Saving for a deposit is one of the main challenges for buyers looking to enter homeownership or move up the property ladder. I’m delighted to share that at TSB, we’ve introduced increases to our loan to values on New Build Houses and Bungalows and offer up to 95% LTV across our core New Build and Shared Ownership ranges to help make new homes more accessible for homeowners.
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Follow us on Linkedin for more news and views |
Latest product range changes |
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View the most recent changes to our product range Last updated 23 April 2025 |
Latest criteria changes |
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View our latest criteria changes Last updated 04 April 2025 |