Pre-book your clients mortgage rate

Relax and save time on admin. With TSB Rate Switch
you can pre-book your client’s mortgage rate before
the end of their fixed term.

Find out more

Mortgage processing

Initial case review & document checking for standard cases 2 days

Underwriting

More complex referrals 1 day

Call wait times

New sales enquiries 1 minute

Mortgage processing 3 minutes

All service statistics last updated: 04/06/2025. All figures are averages.

*Timescale for mortgage processing does not include underwriting referral processing, where required.

Dedicated team. Five Star service

Our specialist management teams provide focused support on a regional level. Each team is supported by dedicated underwriters who will prioritise cases to reduce unnecessary referrals and speed up applications.

For general enquiries speak to our expert Telephone BDM team 0330 123 3291 or contact your BDM using our search tool here.

Track your case in real time. TSB Mortgage Pro is designed to make it quick and easy for you to get decisions and to track your cases in real time. You can log into an application and ‘view case tracking’ 24/7.

Quick Links
Rate Switch FAQs Find the answer to your Rate Switch query Existing customers Find out about our lending criteria

Quick Links

Rate Switch FAQs
Find the answer to your Rate Switch query

Existing customers
Find out about our lending criteria

Expert underwriter help with larger loans.

They’ll talk through your case from the first conversation you have with your clients through to offer, and let you know if the case is suitable before you key a DiP.

Find out more

First time buyer with TSB.

Your client could get on the property ladder with just a 5% deposit. Plus, £500 cashback, reduced stress rates and more.

Subject to lending and criteria.

Find out more

Latest news release
The difference between involvement and commitment 6 June 2025 They say, ‘success is never accidental’. A great example of this is Martina Navratilova, a Czech-American tennis player and the only player ever to win six consecutive Wimbledon titles. At TSB, we’re hoping to match that success with our sixth consecutive Financial Adviser Five-Star Service Award for Mortgages – and we know it would be no accident to achieve this. Find out more

Latest news release

The difference between involvement and commitment

6 June 2025

They say, ‘success is never accidental’. A great example of this is Martina Navratilova, a Czech-American tennis player and the only player ever to win six consecutive Wimbledon titles. At TSB, we’re hoping to match that success with our sixth consecutive Financial Adviser Five-Star Service Award for Mortgages – and we know it would be no accident to achieve this.

Find out more