£250 cashback for an energy-efficient residential purchase

We’re rewarding mortgage customers for having energy-efficient homes. If your client purchases a home that has an EPC rating of A or B, they’ll qualify for £250. T&Cs apply.

Find out more

Mortgage processing

Initial case review & document checking for standard cases 1 day

Underwriting

More complex referrals 1 day

Call wait times

Mortgage processing 3 minutes

New sales enquiries 4 minutes

All service statistics last updated: 07/01/2026. All figures are averages.

*Timescale for mortgage processing does not include underwriting referral processing, where required.

Dedicated team. Five Star service

Our specialist management teams provide focused support on a regional level. Each team is supported by dedicated underwriters who will prioritise cases to reduce unnecessary referrals and speed up applications.

For general enquires contact one of our expert Telephone BDM Team on Live Chat or find your BDM using our search tool.

Track your case in real time. TSB Mortgage Pro is designed to make it quick and easy for you to get decisions and to track your cases in real time. You can log into an application and ‘view case tracking’ 24/7.

Quick Links
Rate Switch FAQs Find the answer to your Rate Switch query Existing customers Find out about our lending criteria

Quick Links

Rate Switch FAQs
Find the answer to your Rate Switch query

Existing customers
Find out about our lending criteria

We use 5.5x income, including self-employed applicants

We've increased our maximum loan to income (LTI) mulitples, allowing applicants to potentially borrow more.

Find out more

No minimum income required for BTL Applications

We’ve improved our BTL criteria by no longer requiring landlords, employed, or self-employed to earn a minimum income.

Find out more

Latest news release
Economic Snapshot with David Fenton December 2025 19 December 2025 Read TSB’s Chief Economist, David Fenton’s latest Economic Snapshot following the Monetary Policy Committee’s announcement on 18 December 2025 and get up to date with the key data developments in the UK economy from published industry sources. For more information, please contact your Business Development Manager. Find out more

Latest news release

Economic Snapshot with David Fenton December 2025

19 December 2025

Read TSB’s Chief Economist, David Fenton’s latest Economic Snapshot following the Monetary Policy Committee’s announcement on 18 December 2025 and get up to date with the key data developments in the UK economy from published industry sources. For more information, please contact your Business Development Manager.

Find out more