Pre-book your clients mortgage rate
Relax and save time on admin. With TSB Rate Switch
you can pre-book your client’s mortgage rate before
the end of their fixed term.
Mortgage processing
Underwriting
Call wait times
All service statistics last updated: 26/06/2025. All figures are averages.
*Timescale for mortgage processing does not include underwriting referral processing, where required.
Dedicated team. Five Star service
Our specialist management teams provide focused support on a regional level. Each team is supported by dedicated underwriters who will prioritise cases to reduce unnecessary referrals and speed up applications.
For general enquiries speak to our expert Telephone BDM team 0330 123 3291 or contact your BDM using our search tool here.
Track your case in real time. TSB Mortgage Pro is designed to make it quick and easy for you to get decisions and to track your cases in real time. You can log into an application and ‘view case tracking’ 24/7.
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Quick Links |
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Rate Switch FAQs
Existing customers |
Expert underwriter help with larger loans.
They’ll talk through your case from the first conversation you have with your clients through to offer, and let you know if the case is suitable before you key a DiP.
First time buyer with TSB.
Your client could get on the property ladder with just a 5% deposit. Plus, £500 cashback, reduced stress rates and more.
Subject to lending and criteria.
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Latest news release |
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Economic Snapshot with David Fenton June 2025
20 June 2025
Read TSB’s Chief Economist, David Fenton’s latest Economic Snapshot following the Monetary Policy Committee’s announcement on 19 June 2025 and get up to date with the key data developments in the UK economy from published industry sources. For more information, please contact your Business Development Manager. |
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Follow us on Linkedin for more news and views |
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Latest product range changes |
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View the most recent changes to our product range Last updated 24 June 2025 |
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Latest criteria changes |
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View our latest criteria changes Last updated 17 June 2025 |