Santander FAQs

Yes, you will continue to use TSB application systems to manage your new and existing business as you do now.  

If there are any future changes, we’ll give you plenty of notice before we make them. 

No, our contact details will remain the same after the transfer – please continue to contact your Business Development Manager as normal.

If there are any future changes, we’ll give you plenty of notice before we make them.

If you need to do anything, we’ll be in touch directly.  

Any mortgages completed before 22 March 2027 will do so in the name of TSB Bank plc.  

Any mortgages completed after 22 March 2027 are expected to do so in the name of Santander UK plc if the proposed transfer is approved.  

To enable this, we’ll share specific instructions to conveyancers around what legal documentation they need to use at what time. We’ll also make updates to the UK Finance Handbook. 

The offer will still be binding, so it won’t be withdrawn or removed.   

The mortgage offer and mortgage conditions won’t change, and we won’t send out any new paperwork to you, but essentially, any reference to TSB Bank plc in documentation would mean Santander UK after the proposed transfer, expected to take place on 22 March 2027 if approved by the Court.   

The form of mortgage deed (or standard security) to be signed by your client may be different depending on the date the mortgage completes.  We’ll provide specific instructions to conveyancers to explain what’s required. 

You should continue to submit business to TSB and Santander UK in the same way as you do now – reviewing the latest mortgage products available for your client and supporting them with the best option to fit their needs.

No, as the transfer doesn’t change your existing ways of working.

As we bring the businesses together in the future, we may make changes to some of our ways of working with you. If we do, we’ll give you plenty of notice before we make them.

There are no planned changes to the TSB procuration fees or how we work with intermediaries as a result of the transfer.

As we bring the businesses together in the future, we may make changes. If we do, we’ll give you plenty of notice before we make them.

No, there won’t be any immediate changes on the date of the transfer if it is approved.

As we bring the businesses together in the future, we may make changes. If we do, we’ll give you plenty of notice before we make them.