Pre-book your clients mortgage rate
Relax and save time on admin. With TSB Rate Switch
you can pre-book your client’s mortgage rate before
the end of their fixed term.
Mortgage processing
Underwriting
Call wait times
All service statistics last updated: 17/09/2025. All figures are averages.
*Timescale for mortgage processing does not include underwriting referral processing, where required.
Dedicated team. Five Star service
Our specialist management teams provide focused support on a regional level. Each team is supported by dedicated underwriters who will prioritise cases to reduce unnecessary referrals and speed up applications.
For general enquiries speak to our expert Telephone BDM team 0330 123 3291 or contact your BDM using our search tool here.
Track your case in real time. TSB Mortgage Pro is designed to make it quick and easy for you to get decisions and to track your cases in real time. You can log into an application and ‘view case tracking’ 24/7.
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Quick Links |
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Rate Switch FAQs
Existing customers |
We use 5.5x income, including self-employed applicants
We've increased our maximum loan to income (LTI) mulitples, allowing applicants to potentially borrow more.
No minimum income required for BTL Applications
We’ve improved our BTL criteria by no longer requiring landlords, employed, or self-employed to earn a minimum income.
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Latest news release |
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Energy efficient homes with Kirstie Ross
12 September 2025
Welcome to the first edition of our Energy efficient homes snapshot from TSB’s Sustainability Lead, Kirstie Ross. This quarterly snapshot is designed to keep you informed on the latest updates in home sustainability.
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Follow us on Linkedin for more news and views |
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Latest product range changes |
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View the most recent changes to our product range Last updated 18 September 2025 |
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Latest criteria changes |
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View our latest criteria changes Last updated 09 September 2025 |