New mobile banking features that supports customers and brokers

Our journey with a TSB mortgage customer goes beyond completion and we want to make sure that using the flexible features is as simple and efficient as possible. We are one of the few lenders that allow mortgage customers to sign up to their mobile banking app without a current account and now, managing their mortgage is even easier.

So, how can these improvements support you? Let’s hear from some of our Business Development Managers on the benefits for you:

"The new features are amazing for customers to use with their broker, as they’ll be able to obtain the current mortgage information quickly. Currently, we see extra queries on overpayments, where the client wants to overpay before they go onto a new Fixed rate to keep their payments lower, so having this information to hand will be great."

Rachel Bromilow
TSB Business Development Manager – Scotland and North

 

"This is a great tool, as we can point our brokers in the direction of what the clients’ account number is, as a lot of the time they can’t find their original paperwork."

Harvey Bishop
TSB Business Development Manager – Central and Southwest

 

Customers can now use the app to:

• Check account details, balance, interest rate and term
• Set up and manage overpayments or find out their allowance
• Manage their Direct Debit
• Request mortgage statements
• Check the expiry date of their deal or early repayment charges (if applicable).

This gives customers the flexibility to manage their mortgage and continue to be money confident, anywhere, at any time, all at the touch of a button.

For more information and for how customers can download the TSB Mobile Banking App, please visit our website.