Frequently Asked Questions - Residential

We can use future income provided the new role is permanent and due to start within 3 months of a full mortgage application being submitted. For future income an employment contract can be provided as income erification.

Alternatively, we will contact the new employer for an employer’s reference.

Please follow this link for background properties owned by the applicant.

These cases fall outside of our standard policy. Please call your BDM or the office based BDMs on regional case management team (option 3) to discuss the case details before submitting.

When determining affordability, applications will be declined when the credit score confirms the applicant has opened three or more accounts e.g. credit card or personal loan in the last six months or their overall outstanding commitment balances (i.e. unsecured and secured) have increased by more than 20% in the last three months and:

• The total monthly payments for unsecured commitments are more than 20% of gross monthly income - based on
  combined unsecured commitments and the amount of income used in affordability for joint applications.
• The balance of total unsecured commitments is more than 100% of gross annual income - based on combined unsecured commitments and the amount of income used in affordability for joint applications

Where additional borrowing is being used to repay unsecured debts, the amount being raised for debt consolidation must not be greater than 20% of the property value.

Yes. If we need an employment / accountant’s reference we will ask for this by email. So please include an email address for the employer, or accountant when you submit a mortgage application.

You're also able to download a copy of the accountant's/employer's reference from our Guides and Forms section.

We also accept completed references by post or fax.

Please read the instructions below before accessing the declaration:

• Click Continue.
• Complete your details in section 1, and the MSO Case ID and the applicant(s) details in section 2. All applicants named on the application must be included, as all will be required to digitally sign the declaration.
• Click agreement and submit. This will trigger a pop up box ‘Assign to next participants’.

• The ‘Assign to next participants’ is where you must capture the applicant(s) email address(es), so they receive the declaration to digitally sign:
  • Under participant 2 complete the fields based on applicant 1, including their email address and confirm the email address.
  • Under participant 3 complete the fields based on applicant 2, including their email address and confirm the email address.
  • Up to 4 applicants can be added.
  • Please ensure all email addresses are entered correctly.
  • All applicants named on the application must be included, as all will be required to digitally sign the declaration.
  • Once completed click ‘Next’.
• Complete your name and email address in the ‘enter your information’ box and click submit.
• You’ll then receive an email from adobesign@adobesign.com. You must select ‘confirm my email address’ or the applicant(s) won’t receive the declaration to digitally sign. ​
• The declaration will then go to each applicant to digitally sign (one after the other if there is more than one applicant).
• Once signed and submitted, this will return to TSB where we’ll upload the declaration to the application within 24 hours of receipt. A signed copy will also be emailed to you and the applicants.

Printed versions of the Adobe declarations with wet signatures, or any other form of digital signatures are not acceptable.

Click to access the Adobe declaration.