The primary mortgage account number is a 14 digit number that can be found on any post-completion correspondence, including their First Payment letter and their annual statement.
A Rate Switch application can be created up to four months before the current product expires. This allows the customer to switch three full months before their product end date without incurring any ERCs.
A Rate Switch application and all documents must be submitted at least seven days before month end, for the new rate to take effect at the start of the following month.
A Rate Switch application must be created and submitted in the same calendar month. If you create a case but don’t submit it until the following month, the application won’t be accepted by the system. You would then need to start a new application.
Yes - a Rate Switch application must match the existing mortgage details. If the applicant wants to use their married name on the new application, they should contact us on 0345 835 3380 and follow the change of name process.