The primary mortgage account number is a 14 digit number that can be found on any post-completion correspondence, including their First Payment letter and their annual statement.
If you are the original broker of this application and only have the Case ID number starting with "M" -
Please give us a call on 0345 307 3355 (option 1) and we will provide the with account number.
40/50123456-7 (after the dash can be 0 through to 9) Remove the dash and slash (- and /) Add in a ‘0’ before the last number Add Double ‘0’ after the last number ~ which then gives you 40501234560700
40/50123456-07 (after the dash can be 00 through to 09) Remove the dash and slash (- and /) Add Double ‘0’ after the last number ~ which then gives you 40501234560700
40/50123456-10 (after the dash will only be 10) Remove the dash and slash (- and /) Add Double ‘0’ after the last number ~ which then gives you 40501234561000
Yes, a Rate Switch application must match the existing mortgage details. If the applicant wants to use their married name on the new application, they should contact us on 0345 835 3380 and follow the change of name process.
A Rate Switch application can be created up to four months before the current product expires. This allows the applicant to switch three full months before their product end date without incurring any ERCs.
This means it is too early to start a Rate Switch and is not within 4 months of the current product expiry.
A Rate Switch application and all documents must be submitted at least seven days before month end, for the new rate to take effect at the start of the following month.
A Rate Switch application must be created and submitted in the same calendar month. If you create a case but don’t submit it until the following month, the application won’t be accepted by the system. You would then need to start a new application.