Frequently Asked Questions

To register please see our registrations page.

If you're having difficulties please contact the registration team via email: intermediaryregistration@tsb.co.uk

Call our new business team on 0345 307 3355 (option 3), they will advise you if the solicitor is on panel.

You'll receive notifications regarding the conveyancer being cancelled after an amendment has been made to the application. The conveyancer will be reallocated back to the case automatically, this can take up to 4 working hours.

When the case is offered, a notification is sent to the solicitors via the LMS portal where they can access and download the offer.

No, this is only available through TSB's Direct channel.

No, we don't offset the price of a standard valuation against a home buyer's.

To appeal the valuation, please follow the relevant link:

Residential

Buy to let

Rate Switch

Please review our criteria page: External Wall System (EWS1)

On a purchase application you'll be able to take back control of the case and select "Enter details of a new security property".

If you require further guidance please call our Technical Support Team on 0345 307 3355 Option 1.

Login to TSB Mortgage Pro, once in the application select 'take back control' and select the appropriate option, this will take you to the section you require.

For like for like and reduced borrowing porting applications please contact our new business telephony team on 0345 3073355 (option 3) who will guide you through the next steps and the process.

Please call our new business telephony team team on 0345 307 3355 Option 3.

Applicants who are not from the UK or Ireland will need to provide evidence of their permanent rights to reside in the UK by one of the following:

• A Biometric Residence Permit showing ‘indefinite’ rights to remain (also known as permanent residence).
• Indefinite/Right of Abode UK Residency stamp in the passport.
• Their share code. For more information about ‘share codes’ please see gov.uk/view-prove-immigration-status.
• A letter from the Home Office confirming the applicant’s indefinite right to remain in the UK.

Buy-to-Let mortgage applicants must have permanent rights to reside in the UK or for EEA and Swiss nationals have settled or pre-settled status which can be evidenced via a 'share code' and must have resided in the UK for the past 12 months. Applicants on visas are not acceptable for Buy-to-Let purposes.

Any funds paid into the mortgage account from sanctioned countries are not accepted.

You can refer the applicant to www.tsb.co.uk/personal where they will be able complete the following:

• Change of address
• Requesting a redemption statement
• Change to regular overpayment (Set up/Amend/Cancel/Confirmation of overpayment allowance)
• Request a mortgage statement (Interim/Annual/Certificate of interest)

Alternatively they are able to contact our customer servicing team on: 0345 835 3380

The offer document is named "ESIS" located on the case summary page under "View all case Documents"

Mortgages offers are valid for 180 days from first offer. For more information please see our Offer Expiry criteria.

The first monthly payment is made up of interest charges from the day we release the loan, to the end of the month plus the first monthly mortgage payment.

We always collect the first payment in the month after the mortgage starts. For example, if we release the loan in June, we’ll collect the first payment in July.

We’ll collect the first payment on the day selected when submitting the application. For example, if you asked for the monthly payment to be made on the 1st of each month and the loan starts on 1 June, then the first payment will be taken on 1 July.

However, where there are fewer than 13 calendar days between when we release the loan and the chosen payment date, then we’ll collect the first payment on the 13th day after we have released the loan. For example, if we release the loan on 30 June and you asked for the monthly payment to be made on the 1st of each month then the first monthly payment will be taken on 12 July. In subsequent months, the payment will be collected on the 1st of the month. We count the day we release the loan as the first day.

Yes. Currently, as a concession, in each calendar year customers can make regular or lump-sum overpayments of up to 10% of the amount owed at 1 January, without having to pay an early repayment charge. (This is for any product where an early repayment charge applies.)

If the total amount overpaid during the year exceeds 10%, we’ll only charge an early repayment charge on the proportion overpaid above 10%.

Remember, we can change or withdraw our 10% early repayment charge concession, so if the customer decides they want to make regular or lump-sum overpayments, it’s a good idea to contact us and check if the policy has changed. We will give at least three months’ notice before changing or withdrawing the concession.

Further information is available in our "Information About Your Mortgage" guide.