• Residential property valuation appeal process

    If your client wishes to appeal a residential property valuation, you will need to follow the process below, using this form.

    • Provide evidence of 3 comparable property sales ideally within the last 3 months. The sale price, date of completion, full address of the properties, name of the estate agents that sold the properties and details of how the properties compare with the subject property in terms of size, age, condition and the distance from that subject property must be provided.
    • Evidence must be provided in writing for each comparable property, with confirmation of the sale price and date of sale from the Estate Agents.
    • It is not acceptable for an Estate Agent to provide an estimated asking price reflecting if the property were to be put on the market for sale.
    • Where your client has commissioned a valuation within the last six months this may be used as supporting evidence, but comparable sale details are still required.
    • We will not accept the use of a client's own valuation (prepared by another valuer) in place of the one commissioned for our purposes.
    • For new build properties any evidence provided must be directly comparable and, where 'incentives' have been provided by the house builder, these should be clearly documented.
    • The form and supporting documentation should be faxed to 0845 124 1456 or email  [email protected] .

  • Buy to Let remortgage rental valuation process

    For Buy to Let remortgage cases where your client is questioning the rental figure confirmed by the valuer, we offer a separate appeals process.

    Please note: All Buy to Let properties require an internal inspection by Colleys, and therefore we’re not able to accept appeals solely querying the valuation of the property. Please also note that given the evidence we require as part of this process, which includes the historic rental income on the property in question, this process is not suitable for Let to Buy customers.

    In order to appeal the expected rental income provided by the valuer, your client must provide the following:

    • The client must prove a history of rental income (Bank statements) to support their appeal – 6 months minimum. As bank statements will provide the income net of agency fees, the gross income can be documented within the “Circumstances for Appeal” section of the Buy to Let Rental Figure Appeals request form if relevant to the case
    • The client must provide 3 comparable properties (estate agent adverts, or right move printouts) which are receiving a similar rental figure, ideally within the last 3 months. Details of how the properties compare with the subject property in terms of size, age, condition and the distance from that subject property must be provided.

    Complete the Buy to Let Rental Figure Appeals request form and the comparables form and send this to [email protected] for review.

    The email subject title must include the following: Full property address, application roll number and the authorising source ( [email protected])

    If the appeal is authorised by TSB, this will be sent to Colleys (via [email protected], as indicated on the form). Colleys will review each appeal within the normal SLA of 7 days. Once reviewed an email reply will be sent to confirm the outcome of the appeal.