4 December 2017

It’s a hat-trick and we’re really proud.

We’ve won a Financial Adviser 5 Star Service Award for the third year in a row.

That means a lot to us because it’s brokers like you who’ve voted for us. And it’s your opinion that really matters, so thanks for your support.

What makes a difference to you?
We work in partnership with you and we focus on giving you an expert-to-expert service.

That means you can always talk to someone with plenty of industry experience, who understands your needs.

We never keep you waiting.
Our TBDMs will answer your call in seconds, not minutes. And our BDMs will return your calls within 3 hours and answer your emails by the end of the day.

Or your applications.
We make sure we process your applications within 24 hours. And our mortgage enquiry line gives you expert pre-application help.

What’s more, we don’t hide underwriters away. Unlike so many other providers, we give brokers direct access to underwriters on referred cases.

Making things even better.
It’s great to take home 5 Star Service Awards. But it doesn’t mean we stop there. We’re always looking for new ways to give you an even better expert-to-expert service.

So in 2018, we’ll be launching TSB Mortgage Pro, a new online system directly shaped by your feedback.

Thanks again for helping us be an award-winning service. And if you ever have any questions, just get in touch with your BDM and TBDM.