FOR THE USE OF MORTGAGE INTERMEDIARIES & OTHER PROFESSIONALS ONLY
To help our customers during these challenging times, TSB is providing the following support:
We’ve made temporary changes to the way we assess customer income for residential mortgages (excludes BTL). This will be for new and pipeline applications.
These changes will help us balance the needs of new and existing customers, who may be impacted by Covid-19, and allow us to deliver a responsible approach to help our customers borrow well.
Follow this link more information about Covid-19 Income
Note: Overtime, Bonus and Commission is not currently accepted towards affordability calculation when assessing the maximum loan available to the applicant.
If customers have been impacted directly or indirectly by Coronavirus (Covid-19) they may be able to apply for a repayment holiday. Find out more about Repayment Holidays –
COVID-19 Impacted Customers Mortgage Repayment Holidays.
For more information about support for mortgage customers please visit
We’ve temporarily removed our restrictions on customers applying for a Rate Switch during a payment holiday.
We’ll write to customers to let them know their payments will be recalculated once the payment holiday has ended.
Further information can be found at tsb.co.uk.
Valuers based in England are now able to travel and gain safe access to properties if they follow the Government guidance around Social Distancing. If we cannot value by Automated Mortgage Valuations (AVMs) or Desktop we’ll undertake physical valuations from May 2020, wherever possible.
In March we introduced desktop valuations in addition to AVMs. We’ll continue to value properties remotely where possible, without any inspection. This means some properties will be valued faster, avoiding delays.
We’ve introduced AVMs on selected house purchase applications, subject to criteria. Failed AVMs will be supported by desktop valuations, where possible.
AVMs continue to support Residential Remortgage lending up to 85%. Desktop valuations apply to the following, subject to property risk criteria:
Applications which cannot be valued by AVM or desktop will be upgraded to internal valuations, these include:
For valuations expiring on or after 1 July 2020 and not previously extended because of coronavirus, we’ll re-confirm with our valuers that the valuation is still valid and extend the valuation expiry date accordingly. If we’re unable to re-confirm the property value, a new physical valuation will be instructed.
For applications where the property valuation has already been extended because of coronavirus, we’ll have written to customers to let them know a re-valuation has not taken place and the value of the property could be different to when we first valued it. The valuation expiry date will then be extended to match the date of the mortgage offer, and any subsequent mortgage offer extensions.
We currently have products available for Residential up to 85% LTV and Buy To Let up to 75% LTV.
We’ve temporarily adapted the current ID&V process for all mortgage applications to allow a scan or photo as proof of ID, and address. And, we’ve removed the requirement for a close-up photo (selfie) of the applicant’s face.
All you need to do is ask your customers to send the required documentation to you via email:
Once you compare the scan/photo of the ID documents and the people, and can verify they are authentic, you can upload the files to TSB Mortgage Pro. This will be accepted as certified ID verification.
To provide some extra support to our brokers we’ve temporarily reduced the number of days between our BACs proc fee payments by up to seven days.
We’ve adjusted our fortnightly proc fee payments to now be paid within 7 to 10 days of the application completion date.
This new temporary payment process is already in place and will continue to be reviewed in the coming weeks.
We’ve made some temporary changes to our Mortgage Offer Extensions policy.
Here’s a summary of the changes:
(As per standard policy)
Please note: If income has reduced permanently or temporarily and/or applicant is on Covid-19 Government scheme (Coronavirus Job Retention Scheme or Coronavirus Self-employment Income Support Scheme), the application will be referred to our Underwriting team for assessment.
(As per UK Finance guidance where a customer has already exchanged contracts)
Applies to house purchases only where the customer has already exchanged contracts. Where applicable, verification of exchange of contracts via confirmation from the conveyancer (email/letter previously sent to customer containing conveyancer confirmation of exchange of contracts is acceptable).
No standard requirement to re-assess credit worthiness, affordability, income verification, policy.
(As per new build policy where a customer has not exchanged but there have been delays due to Covid-19)
Where a customer has not exchanged but has been delayed due to Covid-19, we will allow 6 months offer extension: This applies to House Purchase or Re-mortgage applications where the customer has not already exchanged contracts and delays due to coronavirus mean the customer cannot complete within the original 6-month offer validity period.
We will reassess the credit, affordability, income verification and policy.
Follow this link for more information about Covid-19:
Mortgage Offer Extensions.