Cookies Policy

What are cookies?

Cookies are small data files which are downloaded to your computer or mobile device when you visit a website. When you return to a previously visited website - or visit a website that uses the same cookies – that website will recognise these cookies and therefore your device.

Cookies do many important jobs, like letting you navigate between pages efficiently, remembering your site preferences and generally improving your browsing experience.


Cookies in emails

In addition to the cookies we use on this website, TSB also uses cookies and similar technologies in some emails. These help us to understand whether you have opened the email and how you have interacted with it, e.g. clicking through to a product or campaign on our website. If you have enabled images, cookies may be set on your computer or mobile device. Cookies will also be set if you click on any link within the email.


Session cookies and Persistent cookies

Session cookies are placed temporarily on your browser while you surf the web. At the end of your session they are erased as soon as you close your browser. Next time you go to a site you are treated as a new visitor as there is no cookie to recognise your earlier visit.

Persistent cookies remain on your hard drive until you either delete them or they expire automatically. The time the cookie remains on your device will depend on how long the website has specified the cookie to last.


First and Third Party cookies

First party cookies are placed on your device only by the website you are visiting.

Third party cookies are placed on your device by sites outside of the one you are visiting. An example of this is where banner advertising is being displayed within a webpage.


Setting your cookie preferences

You can control how cookies are placed on your device from the tool which pops up when you visit our site or from within your own web browser. To find out how to do this you can visit http://www.allaboutcookies.org.

Don't forget that switching off cookies does impact your use of the site.


What happens to cookies that have been downloaded in the past?

Once you've disabled a cookie category we'll stop using the associated cookies to gather any further information but we may still use information collected previously. You can delete existing cookies from your browser. To find out how, visit: http://www.allaboutcookies.org/manage-cookies/clear-cookies-installed.html.


More information about cookies

Here are some useful links


Cookie categories

The details below relate to the types of cookies used on tsb.co.uk including its secure area.

The type of cookie used on this (and any) website can be put into 1 of 4 categories, based on the International Chamber of Commerce guide to cookie categories:

  • Strictly Necessary
  • Performance
  • Functionality & Profile
  • Targeting

Cookies on this website

The cookies used on this website are all related to our use of web analytics software (Google Analytics). We use this to understand how our visitors interact with our site and its content. We also use it to measure the number and frequency of visits. It does not record or store any personal information about any visitor to our site.

These cookies are all classified as Strictly Necessary. These cookies are essential, as they enable you to move around a website and use its features, such as accessing secure areas. Without these cookies, online services you've registered for can't be provided. These cookies don't gather any information about you that could be used for marketing or remembering where you've been elsewhere on the internet.

This category can be disabled but to do so would prevent the site from working properly.


Cookies we use are listed below

Name Description Type
_ga First party cookie used to distinguish unique users Persistent cookie
(Expires 2 years from set/update)
_gat First party cookie used  to throttle the request rate (to improve site performance) Session cookie
(Expires after 10 mins)
__utma Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. Persistent cookie
(Expires 2 years from set/update)
__utmt Cookie used  to throttle the request rate (to improve site performance) Session cookie
(Expires after 10 mins)
__utmb Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. Session
(Expires 30 mins from set/update)
__utmz Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. Persistent cookie
(Expiry 6 months from set/update)

If you do not have professional experience, you should not rely on the information contained in this communication. If you are a professional and you reproduce any part of the information contained in this communication, to be used with or to advise retail clients, you must ensure it conforms to the Financial Conduct Authority's advising and selling rules. This site is intended for UK residents unless otherwise stated.

TSB Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration no. 191240.

TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no. SC95237. Copyright © , TSB Bank plc (“TSB”) save to the extent any such copyright is licensed to TSB. All rights reserved. This website contains material which is owned by or licensed to TSB.