Contact us

Ways to contact us

New sales enquiries
New business opportunities or account management


Existing applications
Contact the appropriate processing team

Available Mon - Fri 9am till 5pm

Please contact the Mortgages Processing and Completions team on 0345 307 3355 (Option 2).


Intermediary sales and service support
Online servicing, broker panel and mortgage
procuration fees support

Available Mon - Fri 9am till 5pm

For queries with registering or using TSB Intermediaries Online, broker panel and mortgage procuration fees.

Call 0345 307 3357 and select one of the options below:

  • Option 1 - For help with locked online accounts and other online technical problems.
  • Option 2 - For queries relating to registering with TSB or your broker details changing.
  • Option 3 - For Mortgage procuration fee queries.

General enquiries
Contact form

For general enquiries, please use our Contact form.


General enquiries
Feedback form

To send us your feedback, please use our Feedback form.


Contact a BDM
Enter a postcode to find BDM contact details

Please see our Contact a BDM page.


Faxing documentation
Documentation required for your application(s)

Please send all documentation required for your application(s) to the following fax number: 0845 609 8847

Please use our downloadable fax header.


Mailing documentation
Documentation required for your application(s)

Please send all documentation required for your application(s) to the following address:

TSB Mortgages
PO BOX 820
1 Lovell Park Road
Leeds
LS1 9PD

If you do not have professional experience, you should not rely on the information contained in this communication. If you are a professional and you reproduce any part of the information contained in this communication, to be used with or to advise retail clients, you must ensure it conforms to the Financial Conduct Authority's advising and selling rules. This site is intended for UK residents unless otherwise stated.

TSB Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration no. 191240.

TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no. SC95237. Copyright © , TSB Bank plc (“TSB”) save to the extent any such copyright is licensed to TSB. All rights reserved. This website contains material which is owned by or licensed to TSB.